Questions?
Simply
Let's Talk
Whether you have a question about your prescription, insurance, or delivery—Dose Pharmacy makes it easy to get in touch. Call, message, or email us anytime.
Multiple Ways to Connect
Getting your questions answered at Dose - The Pharmacy is incredibly easy with multiple ways to connect. Whether through our website, phone, or in-store, our responsive team is always ready to assist you. We ensure you get the help you need quickly and conveniently.
Over A Call
At Dose, answering your questions over a phone call is straightforward and efficient, with prompt and helpful responses from our team.
Through A Email
At Dose, getting your questions answered via email is quick and effortless, ensuring you get the information you need in no time.
Over A Chat
At Dose, getting your questions answered through chat is seamless and fast, with instant responses to keep you moving forward.
FAQ's
How does Dose work?
Have your prescriber send your prescription directly to Dose—via e-script, fax, or verbal authorization—or ask us to transfer refills from your current pharmacy. We’ll search for savings, manage authorizations, and reach out when it’s time to schedule your delivery.
Do you carry my medication?
Yes. As a full-service pharmacy, Dose fills nearly all medications—including brand-name, generic, over-the-counter, and specialty. Our pharmacists are experienced in areas such as heart health, diabetes, hormone therapy, HIV/PrEP, and more.
Will my medications be covered by insurance?
We accept most major insurance plans, including Medicare and Medicaid. Coverage varies by state—we work to lower your cost using copay assistance, coupons, and savings programs. Please call us at (insert Dose phone number) for your local coverage details.
Will my medications cost more at Dose?
No. Your copay stays the same. We’ve helped patients save thousands by automatically applying savings programs, so you pay the lowest possible price.
How do I send a new prescription to Dose?
Luckily, you do not even have to lift a finger. Prescribers can easily send prescriptions to Dose, all you need to do is to ask your prescriber to e-prescriber to Dose – The Pharmacy, they can always call (862) 438-8549 in case they have questions. Once your prescription is ready, we will send a text for you to pay your co-pay and schedule your free delivery with Dose.
Is there any cost at Dose? How much does Dose charge?
Good news is Dose is absolutely free, you just pay your co-pay and we always tell your prescription total before you schedule your free delivery.
How do I transfer my prescription from my old pharmacy to Dose?
We handle it! Just initiate the transfer through our app, website, or by calling us. We’ll request your medications from your previous pharmacy, apply savings, and notify you once ready. Transfers typically take a few business days.
How to transfer my refills from my old pharmacy to Dose?
There are several easy ways to do it, first by calling us, just provide us the information of your old pharmacy and medication, we will take care of the rest. Dose team will contact your old pharmacy, get your insurance information, and get your refills transferred in to Dose. Secondly, you can easily fill a transfer RX form at our website, once we receive the information, we will contact your old pharmacy. Once your prescription is transferred and filled at Dose, we will send you a text to pay your co-pays and schedule your free delivery. As always, you do not have to do a thing.
How can I refill my medication?
Once your prescription is active, Dose coordinates with your provider and insurer to refill your medication on time. We’ll notify you when it’s ready, and you can opt for automatic refills through our app, website, or by calling us.
How much does it cost to use Dose?
Your copay is the same, even with home delivery. We manage transfers, apply savings, and deliver right to your door. To check coverage in your area, call us at (insert Dose phone number).
Can I use my FSA/HSA with Dose?
Absolutely! You can use FSA/HSA cards to pay—either online, via the app, or over the phone.
Do you accept prescription discount programs or price match?
Yes! Our team applies all available coupons, copay cards, and savings programs automatically. Plus, if needed, we can explore alternative medications that may be more cost-effective under your coverage.
How do I schedule a delivery?
Use our web portal and log into your account on our website to select your preferred delivery window. It’s fast, secure, and puts you in control.
Is Dose available in my neighborhood?
We’re expanding rapidly! View our coverage map online or reach out to see if we serve your area.
Is delivery free?
We offer flexible delivery options—some are free, others are expedited for a fee. After processing your prescription, we let you choose the option that works best for you.
Who delivers my medication?
We partner with trusted courier services to ensure timely delivery. You can track and manage your order through our app or website.
Can someone else sign for my delivery?
Yes—if you won’t be home, you can designate a safe drop-off location. However, for controlled substances or high-value orders, we’ll require a signature or allow a designated representative to receive it.
Can I chat directly with a pharmacist?
Yes! Our pharmacists and care team are available 7 days a week. You can message us via the Dose app or website, or give us a call at (insert Dose phone number).
What are your support hours?
We’re here:
Monday–Friday: 9:00 AM–6:00 PM ET
Saturday–Sunday: 10:00 AM–2:00 PM ET
Is there a Dose app?
No—but we have a web portal, it’s the easiest way to manage your prescriptions. With it you can request refills, schedule delivery, track your order, and message our team.
How do I reset my password?
Click “Forgot password?” on the login page and follow the email instructions. Need help? Call us at (insert Dose phone number) and we’ll assist.
How can Dose help my practice?
We streamline prescription fulfillment by handling insurance benefits, price savings, and delivery, so your patients get medications on time with less hassle for your staff.
Do patients have to use the app to use Dose?
Not required—but it’s the most secure and convenient way to manage prescriptions and deliveries. Patients can also use our website or call us directly.
Do you carry specialty medications in my therapeutic area?
Yes! Dose fills nearly all medication types—specialty, OTC, brand, generic. Our pharmacists are experts in fields like hormone therapy, cardiology, HIV/PrEP, diabetes, and more. We’re here to support your patients and answer your questions.
Is Dose free for practices and patients?
Yes. Our service comes at no cost to your practice or patients. We help with prescription coordination, insurance, and delivery, while ensuring copays remain the same and offering free delivery options.