HIPAA Policy

Your Privacy Matters to Us

At Dose Pharmacy, your health information is personal — and we take that seriously. This notice explains how we use, share, and protect your health information (“Protected Health Information” or PHI) as required by the Health Insurance Portability and Accountability Act (HIPAA). Please read it carefully to understand your rights and our responsibilities.

When we say “we,” “our,” or “us,” we’re referring to Dose Pharmacy, its pharmacists, technicians, and team members who help provide your care.

1. Our Responsibilities

We are required by law to:

1. Keep your health information private and secure.
2. Tell you how we may use and share your information.
3. Follow the privacy practices described in this notice.
4. Notify you promptly if a breach occurs that may compromise your information.

2. How We Use and Share Your Health Information

We may use or share your PHI for the following reasons:

• For Your Treatment
  We share information with doctors, nurses, or other healthcare providers to ensure you receive the right medications and care.
  Example: Your doctor sends us a prescription, and we share updates if a refill or change is needed.
• For Payment
  We use your information to bill your insurance company, process claims, and receive payment for medications and services.
  Example: We share necessary details with your health plan so they can approve and pay for your prescription.
• For Pharmacy Operations
  We use information to improve our services, manage staff, ensure quality, and enhance your care experience.
  Example: We may review prescription data to make sure medications are being used safely and effectively.
• For Reminders and Health-Related Services
  We may contact you to remind you of refills, new prescriptions, or health programs that may benefit you.
  Example: A text or email reminding you that your medication is ready for pickup.

3. Other Ways We May Use or Share Your Information

We may also share your PHI when permitted or required by law, including:

1. Public health and safety (e.g., preventing disease or reporting medication side effects).
2. Research (only when approved under strict privacy rules).
3. Legal requirements (e.g., responding to a court order or law enforcement request).
4. Health oversight (e.g., audits or investigations).
5. Workers’ compensation (for job-related injuries).
6. To help with disaster relief or emergencies.
7. We only share the minimum information necessary for each purpose.

4. When We Need Your Written Permission

We will ask for your written authorization before using or sharing your PHI for:

1. Marketing purposes not related to your treatment.
2. Selling your information.
3. Certain types of research or special programs.
4. You can revoke this permission anytime by contacting us in writing.

5. Your Rights Regarding Your Health Information

You have the right to:

1. See or get a copy of your records – You can request a paper or electronic copy of your prescription history or billing records.
2. Request corrections – If you think something is inaccurate, you can ask us to correct it.
3. Ask for confidential communication – You can tell us how you prefer to be contacted (e.g., phone, mail, or email).
4. Ask us to limit sharing – You can request that we don’t share certain information with others (like family or insurance).
5. Get a list of who we’ve shared information with – You can ask for a record of certain disclosures made in the past six years.
6. Request a paper copy of this notice – Even if you’ve received it online, you can always ask for a printed version.
7. We’ll respond to all valid requests in writing and within the time required by law.

6. Your Information is Protected by Law

Your health information may also be protected under other state and federal laws — for example, if it relates to mental health, HIV/AIDS, or reproductive health services. We follow all applicable privacy protections.

7. Changes to This Notice

We may update this notice at any time. When we do, the new version will apply to all health information we maintain. The latest version will always be available in our pharmacy and on our website:
👉 www.doseall.com

8. Questions or Complaints

If you have questions about this notice, want to make a privacy request, or believe your privacy rights have been violated, please contact:

Dose Pharmacy Privacy Officer
📍 161 Main St Suite 160, West Orange, NJ 07052
📧 advocate@doseall.com
📞 (862) 438-8549

You can also file a complaint directly with the U.S. Department of Health and Human Services Office for Civil Rights at:

Website: www.hhs.gov/hipaa/filing-a-complaint
Phone: 1-877-696-6775
We will never retaliate against you for filing a complaint.

9. Thank You for Trusting Dose Pharmacy

Your privacy and trust mean everything to us. We’re here to make sure your health information is handled with care, respect, and responsibility — every single time.